Audio & sound difficulties - PC

The most recent drivers for your sound card should be installed on your PC to ensure the game works correctly. You can download those drivers from the site of the card producer. We recommend using stable drivers certified by WHQL. Using beta drivers may result in unexpected issues that we won't be able to address.

Sound Card

To check your sound card, press [WINDOWS] + X > Device Manager > Sound. Download the latest version of the drivers from an according website:

• Realtek: https://www.realtek.com/Download/List?cate_id=593

• C-Media: https://www.cmedia.com.tw/support/download_center

• ASIO: https://asio4all.org/about/download-asio4all

• Dolby Atmos: https://www.dolby.com/about/support

Driver Update

You can also update a Sound Output Device Driver by:

• Pressing Windows Key + R and typing in the new window “devmgmt.msc”.

• Pressing Enter.

• Right-click on your Default Audio Device, then click “Update Driver”.

• Click “Search automatically for drivers”.

• Windows will automatically search for drivers and install them if needed!

Refresh the drivers

You can also force Windows to refresh the driver:

• Open Device Manager > expand Sound, video, and game controllers > right-click your main device > Disable device > then Enable device again.

• Please note that you will have to restart your PC during this troubleshooting step.

Clean Boot

• To perform a clean boot, please follow the steps here: https://support.microsoft.com/en-us/help/929135 The above actions should make sure that no other software or game overlays interfere with the game.

Default Device

• Right-click the sound icon > Sound Settings > make sure your primary playback device (your headset or speakers) is set as Default Device.

Port

• Change the USB port - if you're using a front panel's daughterboard, try connecting it directly to the motherboard, as there may be some sort of difficulty with their communication.

Alienware Laptop

• Disable Realtek Audio and go to the Alienware Sound Center and under the Gaming label, click on the dropdown menu that says Alienware and press ok to enable audio effects with Realtek Audio.

Game Files

• Verify the integrity of the game files (in your Steam Library, right-click on Green Hell > Properties > Local Files > Verify Integrity of Game Files).

For the alternative route that would bring back your settings to the default state, please follow these steps:

1. Navigate to your remote folder under this path: C:\Program Files (x86)\Steam\userdata\[unique Steam ID]\815370\remote

2. Cut out the Settings2 file using Ctrl + X

3. Paste the file somewhere safe (e.g., your Desktop) using Ctrl + V

4. Disable Steam Cloud for Green Hell. To do so, go to Steam > Settings > Cloud > Disable Steam Cloud and also disable it via Green Hell > Properties > Steam Cloud > Disable

5. Verify your game files on Steam: https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

6. the game, and when prompted about the missing settings file, simply confirm with "Yes."

7. Without changing any settings, check your existing save files to see if the graphical issues persist.

8. Run the game, and when prompted about the missing settings file, simply confirm with "Yes."

9. Without changing any settings, check your existing save files to see if the issues persist.

Please be aware that the provided troubleshooting will reset all settings changed in-game options to the default.