Controller not responding on PC
The situation may happen due to the face that the controller is not being recognized properly by the game, even though you're not using any third-party software. To further assist you, we recommend trying the following troubleshooting steps:
Update Controller Firmware: Although updating the controller firmware can be cumbersome, it might help resolve compatibility issues. You can try connecting your controller to your PC using the original cable and then checking for firmware updates via the Xbox or PlayStation Support websites.
Check USB Connection: If possible, try connecting your controller directly to your PC using a USB cable to see if the issue persists. This may help rule out any potential issues with the Bluetooth connection.
Verify Game Files: Sometimes, corrupted game files can cause unexpected behavior. Please verify the integrity of the game files through the Steam client by following these steps:
Right-click on Green Hell in your Steam Library.
Select "Properties" and navigate to the "Local Files" tab.
Click on "Verify Integrity of Game Files" and wait for the process to complete.
Controller Settings in Game: Make sure that the controller was not configured in Steam for use in the game, it might be worth checking the in-game controller settings to ensure that the correct input device is selected.
Enabling Steam Settings: You may try to configure the settings of thecontroller to see if this situation may be resolved. Please navigate to Steam > Settings > Controller > Calibration & Advanced Settings. We also recommend enabling Steam Input for your desired controller (for example, Xbox controllers), or changing the time for Idle Gamepad Shutdown Timeout.