Crash | Performance - PlayStation
There may be multiple reasons why your system is experiencing difficulties with game's performance. To make sure that Green Hell has an optimal place to run, please perform the troubleshooting steps below:
Make sure that there is enough space on your hard drive for Green Hell to run properly.
Reinstall the game.
Power cycle your console (you can find instructions on how to do it in "Can't start in Safe mode" section): https://www.playstation.com/en-us/support/hardware/cannot-start-playstation-safe-mode/
Restore the license: https://www.playstation.com/en-gb/support/games/restore-licences-playstation/
Rebuild console's database ("What are the Safe Mode options?" section): https://www.playstation.com/en-gb/support/hardware/cannot-start-playstation-safe-mode/
It's good to backup your data before rebuilding the database.We also suggest checking different internet connections. In general, it's advised to use an Ethernet cable, but for testing purposes, you may try the Wi-Fi or a mobile hotspot from your phone.
Also, make sure that your system and the game are fully updated to the newest available version.
If you have an external hard drive connected, or if your console has more than one storage option, try moving Green Hell to the other storage (internal or external) and see if that helps with loading the game.
Occasionally, issues can be tied to the user profile rather than the game or console itself. Try creating a new PlayStation user, log in, and launch Green Hell to see if it loads correctly. This can help identify if the issue is related to the user profile.
We hope that the above steps will help you to fix the situation and restore the joy of playing Green Hell.