Game not visible after purchase / Not processed payment

Please be aware that Creepy Jar does not own any online stores, and does not have access to payment or account systems for any distribution platforms.

If you purchased the game but cannot find it in your library, we kindly recommend reaching out directly to the support team of the platform where the purchase was made or performing the troubleshooting steps below - they'll be able to assist you with resolving this situation.

For more information, please click here:

• Steam: https://help.steampowered.com/en/faqs/view/78F3-4DEB-80B4-E346

• Playstation: https://www.playstation.com/en-us/support/games/troubleshoot-downloaded-playstation-game/

• Xbox: https://support.xbox.com/en-US/help/games-apps/my-games-apps/view-downloadable-content