Crash during gameplay
If your game crashes during gameplay actions (opening inventory, fighting with enemies, building, etc.), please follow the troubleshooting below:
- Check your hard drive space. Lack of free space can lead to crashes or freezes.
- Check RAM usage while running the game, if possible - there might not be enough free memory for StarRupture to run properly.
- Verify game files on Steam: https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB Reinstalling the game may also be helpful.
- Make sure your Operating System is up to date: https://support.microsoft.com/en-us/windows/get-the-latest-windows-update-7d20e88c-0568-483a-37bc-c3885390d212
- Update Hardware Drivers. Make sure graphic drivers are properly updated to the newest Windows Hardware Quality Labs (WHQL) version:
- For Nvidia: https://www.nvidia.com/drivers/
- For AMD: https://www.amd.com/en/support/kb/faq/dh-016
- For Intel: https://www.intel.com/content/www/us/en/download-center/home.html
If none of the above will help, please report the issue to us. If there is any information or an error code displayed, please make sure to include it in the description, along with the log and reproducing steps.
Please ensure that you have followed every step of the troubleshooting guide before contacting the support team.
Crashes
Please fill out this form so the support team may assist you more effectively with the crashes.
Please fill out your email information carefully, so we may contact you.
Please fill out the information on which version of the game you're playing.
Are you playing in Singleplayer or Co-op? The Listen Server is when one of the players is also the host. If that player leaves, the game ends for everyone; while on the Dedicated server, players can join whenever they wish to.
Please select which difficulty you've encountered.
Please describe what happened during your playthrough before the game crashed.
Reproduction steps are simply a clear, step-by-step list of actions we can follow to make the same problem happen on our side. They describe exactly what you did in the game, in the same order, so we can repeat it and see the issue for ourselves.